One thing I find interesting about this entire thread and that no one has asked - --- okay, I'm asking......
I wonder if the UA person who was sitting at United's "dedicated Twitter Department" was informed that their initial response to Shannon Watts was misleading and totally added fuel to the fire ?
Sounds like a new-hire or short-term employee that was twittering away with no obvious clue. That's my guess......any employee with any reasonable time with United would have seen the red flag waving in about two seconds and would have known the problem was about pass travelers and should have said so.
That's why I find Twitter to be a useless method of communication. One sentence statements, questions and answers do not solve big problems, they create more of a problem and bad press if the answer is vague or is not relevant (or misunderstood) to the question.
Last edited by FlyingNone; Mar 28, 2017 at 11:00 pm