Originally Posted by
jamar
Well, United's policy still indicates that the agent has the final say. Just that there are more rules on top of "agent's discretion".
UA's policy leaves the least amount of room for misunderstandings. That's how company policies should be written. Delta's is a policy that could easily be 'anything goes' with an agent in Seattle or 'let's measure the distance between skirt and knee' with an agent in say Atlanta.