Old Mar 28, 17, 8:52 am
Join Date: Jan 2012
Location: Kuala Lumpur
Programs: SK EBD (*G)
Posts: 2,157
Well, on a recent 1h delay (due to computer problems) the captain made sure to apologize in person (from the cabin, not from the flight deck) and we were served an extra chocolate heart while waiting. I do not really expect more on a cheap 30 min flight intra Europe.

Given that on my previous sorry flight same day the captain unloaded our hand luggage to speed up deplaning, I can't really complain. I think this is good service.

However the model with almost everything outsourced is terrible. I agree. Unfortunately increasingly many airlines do this.

Right now we are seeing the birth-giving pains for this new service arrangement in txl. We will see soon whether the idea was to increase quality (or to decrease the quality and louwer cost). I'm afraid that the days it is rarely about quality...
SK2751 is offline