Old Mar 21, 17, 9:44 am
  #12
thbe
 
Join Date: Jun 2015
Posts: 514
A room, which is available for book, can be not available for an upgrade. It's up to the hotel to decide about that.

If I'm not happy with upgrades or late check-out, I talk about that to the hotel manager or general manager and if I still don't feel good about that, I change the hotel, the brand or or the group, if possible. If that's not possible, I try not to worry about it.
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