Old Mar 21, 17, 7:25 am
  #11
jeffandnicole
 
Join Date: Feb 2014
Posts: 753
Originally Posted by mingzie View Post
When the agent explains you are not getting an upgrade because 'we are fully sold out' or 'we are sold out of that room type' when you know for a fact there are multiple rooms available to book online - what do you do?

I know this seems to come up quite a lot as the default excuse of not upgrading a member.

Is it bad etiquette to push the issue and tell them they are indeed available? Should we as guests just let it go and chalk it up as that they just don't want to upgrade us?

What's the best thing to do in this situation? Any insights, opinions or experiences would be highly appreciated.
I think it helps to know what excuse you would accept.

"No, we aren't upgrading you" is a bit direct.
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