Originally Posted by
SOWK
Have attempted to use suite upgrade certificates at this property half a dozen times and am always told the suite is booked, However I always receive complimentary upgrade to Signature Harbour View Room (3 category or so above Fairmont Room).
I have my third stay of the year booked for tomorrow and again was told the suite wasn't available. I reached out to the hotel directly asking if there were any creative solutions and was offered a complimentary upgrade to The Stanley Park suite for my continued loyalty.
Yay.
Nice!^
The hotel's policy of only allowing a suite upgrade cert to be used for the Jr. Suite (of which there only is 1(?), and it's not even listed on the hotel's website) is rather pathetic IMO.
But the hotel does tend to take good care of its regular guests and tends to be somewhat flexible when it comes to finding alternative arrangements.