Originally Posted by snofy

Two days ago I received an email from Alaska Airlines asking for volunteers to change flight for my trip in April so I called up, got my flight changed and was told that the voucher would be emailed to me. Last night, no vouchers received yet so I called customer service again and the agent said he couldn't find any email to me in the system but the department in charge of that was closed at that time so he gave me another number to call.

So today I called that number which redirect to the general number anyway and the agent today said it takes 5 to 7 days for the voucher to be approved. Is it true that it takes a week to get the voucher? It's my first time getting the volunteer needed email so not sure how it's gonna work.