Originally Posted by
ProleOnParole
From what I know about Booking.com, I think you can consider yourself exceptionally lucky to have had the situation resolved the way you described. Time to play the lottery?
That's why I call the US customer service number as opposed to messaging or calling the regional number.
I've booked through Booking.com dozens of times, mostly in the US and Europe. The incident that I cited above was the only problematic booking that I experienced.
On a couple of occasions, I called a property directly to book accommodations after checking the prices and availability on Booking.com. One hotel matched the Booking.com price, another insisted that the rate that I was looking for was not available and quoted a much higher rate (50%). One guess as to how I booked that room.