I'm curious as to whether anyone else has experienced this. Our family of 5 flew in first class from DXB-IAH. My husband's seat was broken, and would not lie flat.

The purser and flight attendant tried to fix it, but could not. They were apologetic, but ultimately it ruined the first class experience. Not to mention it was a 16 hour flight.

I have emailed a complaint, but am I just wasting my time?

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