Originally Posted by
Football Fan
Thanks for the info. Not sure what it means, though. What is the difference between the "Private Line agent" and the "My Hyatt Concierge" if it ends up being the same person?
Private Line was a program that was open not only to Diamonds and was a discretionary program. With the end of Private Line, Hyatt has a good argument to tell people that they are out. Hyatt Concierge is only open to qualified individuals and not all Private Line staff will transfer. I am also lucky to keep my Private Line person - so no obvious change for me.
I understand that Hyatt Concierge is also meant to be more interactive between the Hyatt Concierge agent and the property.