Old Mar 6, 17, 6:28 pm
  #44  
javabytes
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Join Date: Apr 2009
Location: Bye Delta
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Posts: 15,058
Originally Posted by PackingIt View Post
Nothing to be afraid of. Make sure the necessary plans are on your account. Know what countries are included in the Intl Day Pass plan. Enjoy vacation. Done.

The only time it gets complicated is when things are assumed. And even in javabytes situation, they trusted someone else to confirm something they should have confirmed themselves. Not harshing on anyone, just saying a quick log in to one's online account to confirm is all it takes.
I assumed nothing. I googled the feature name, then checked it myself online, and saw no relevant features either specifically mentioned as active or available to activate. That's when and why I went to the store, and the store employees didn't see anything either, and asked a "veteran" clerk who said they eliminated separate products for that feature because it was silly to have to activate it separately. They mentioned what it used to be called (the same feature name I was looking for when I logged in myself), and showed me on their iPad where it used to live. It wasn't there any longer, and they said that's because it's automatically included/activated for everybody now.

I did everything right, exhausting self-service first and then confirming with multiple employees, and it still turned into a billing disaster.
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