Originally Posted by
764toHI
I don't think this has anything to do with staffing levels....
I think it does. I just did an EWR->SFO flight on the 777-300ER and the service was excruciatingly slow. I don't love the over-rushed way it's usually done. But this was the other extreme: over 3 hours to get through the meal. One FA said that she was called up from the back to help.
The ice cream was (for once) perfectly soft -- though the FA seemed to think that "lots of fudge" meant a tea-spoon. But it's a fantastic day when that's my biggest complaint.