FlyerTalk Forums - View Single Post - Adding a return to a 241

Feb 20, 2017, 4:42 am

#15

Flexible preferences

Join Date: May 2010

Location: UK

Posts: 5,380

Quote:

Originally Posted by MHendo84

I recently added a return to booking around a month ago,

Out of interest, I called the USA number on the first night but selected something like, Existing Booking > Avios Booking. This actually transferred me through to the Indian call centre. Did the same happen to you?...

I selected the same as you - Existing Booking > Flight only > Avios booking, or something close to that, however I think I was routed to Newcastle as the guy I spoke to had a northern British accent.

Quote:

Originally Posted by gingeola

Raffles posted about this type of issue last month too. Link.

Thanks for the heads-up. Looks like it is something systemic then, at least with the USA office. My comments about how a customer is supposed to book a return leg on popular routes if they have to wait until 6am fell on deaf ears, although to be fair he did reluctantly offer to do it this one time, after speaking with his manager.

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