FlyerTalk Forums - View Single Post - Best Practices for Filing EU 261 Claims Against United? {Archive}
Old Feb 18, 2017, 10:24 am
  #12  
afrozenfyre
 
Join Date: Nov 2014
Posts: 163
I had a similar situation and UA proactively offered a $800 ETC which I took. The CSR email actually offered to send me the EU261 paperwork instead. I asked via the customer service form on the website. As a Silver, I don't know if the offer will be high enough, but $150 is too little IMO considering you have grounds to make a 600 euro claim for cancelled flight.

Technically I believe you can still pursue the EU 261 claim even with the customer service "gesture", but you can be assured they will fight it more.

There is a longer thread on EU 261 claims somewhere.
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