FlyerTalk Forums - View Single Post - American Express retention offers (2017-2019).
Old Feb 15, 17, 10:16 am
  #104  
Stgermainparis
 
Join Date: Feb 2013
Programs: Hyatt Explorist, MLife Gold, Marriott Gold, HHonors Gold, SPG Gold, Amex Plat
Posts: 3,802
Originally Posted by NRA View Post
I called the retention line and no go. I received an offer last year on Feb 24th. Should I try once more after the 24th of this month o that I am beyond 12 month?
I got one in late January of last year and called in early February this year after AF hit but before payment due. It was a total, full stop NO on retention offer. Offered downgrade or pay with points. Even after persistence.

My feeling is that they are willing to play ball every other year, but not every year (regardless of months since asking). I'm not even going to bother asking again until next year.
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