Join Date: Feb 2015
Location: London
Programs: BAEC Silver, SPG Gold, Hilton Gold, Melia Gold, Shangri-La Jade, BA Amex PP, Iberia+, Nandos Card
Posts: 1,523
Very strange. Haven't got any personal experience of this, but would get to the airport early to sort it if QR aren't playing ball over the phone - It's likely that the flight is under airport control now and that may be the issue.
Let us know how it goes, good luck.