Originally Posted by
kcaco247
I called back and the agent immediately said the same thing. I persisted this time and said that it contradicts the terms and conditions, and she spent a bit more time looking into it. Eventually, she said I will keep the same services (chauffeur drive, lounge access, baggage allowance) as I had before upgrading.
That makes more sense. Sad that they got it wrong the first few times. I've generally had super competent agents at the other end.