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Old Feb 12, 17, 1:06 pm
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,781
Originally Posted by kcaco247 View Post
I called back and the agent immediately said the same thing. I persisted this time and said that it contradicts the terms and conditions, and she spent a bit more time looking into it. Eventually, she said I will keep the same services (chauffeur drive, lounge access, baggage allowance) as I had before upgrading.
That makes more sense. Sad that they got it wrong the first few times. I've generally had super competent agents at the other end.
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