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Old Feb 12, 17, 12:44 pm
  #108  
kcaco247
 
Join Date: Feb 2008
Location: MIA
Programs: AA BA EK
Posts: 23
I called back and the agent immediately said the same thing. I persisted this time and said that it contradicts the terms and conditions, and she spent a bit more time looking into it. Eventually, she said I will keep the same services (chauffeur drive, lounge access, baggage allowance) as I had before upgrading.
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