FlyerTalk Forums - View Single Post - Is the VX Call Center normally this bad??
Old Feb 10, 2017, 2:54 am
  #8  
ptownca
 
Join Date: Feb 2014
Location: BOS
Programs: B6/Mosaic/AF/VX/AS Gold Hertz PC HH Dia. AMEX Plat SPG/Marr Gold Nat. EE FPC Plat
Posts: 833
My experience in > 4 years with VX Gold line:

The old Kent based Seattle crew were awesome. Efficient and very knowledgeable of the quirks of the system. Some I learned were former FA's or GA's

Dallas agents were often as good as Seattle agents, depending on experience.

Denver agents uniformly friendly/polite, but sometimes I had to explain the nuances of VX myself. Just a training fail on launch IME.
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