FlyerTalk Forums - View Single Post - More Lunacy from Diamond Customer Care
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Old Feb 6, 17, 9:10 am
  #25  
Kacee
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Join Date: Apr 2013
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It sounds like they have outsourced cs and just told them to say "no" to everything.

It's really not a smart strategy when several of their competitors still have competent, US based, customer service.
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