Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Posts: 63,735
We've had a few cases of this happen before, where some glitch on BA.com has led to valid travel classes ending up with zero points. If you can somehow get this under the radar or BAEC management themselves, or get an agent to escalate it over to Waterside, then I suspect it will get corrected properly. I'm think here of the Qatar / Canary Isles / Funchal / KEF / Catania corrections as example of this.