FlyerTalk Forums - View Single Post - More Lunacy from Diamond Customer Care
View Single Post
Old Feb 5, 17, 8:21 pm
Join Date: Aug 2015
Location: Philadelphia, PA
Programs: Delta SkyMiles, IHG Platinum Elite, HHonors Silver, Marriott Silver, SPG, AGR
Posts: 610
Originally Posted by Matthew_22 View Post
Exactly, this is the part I just can't tolerate, the ample wasted time to resolve simple issues, and then to top it off, being called a liar.

I am certainly not a serial complainer, I think in my 4-5 years of Hilton membership I have complained to Hilton 1-2 times (always about points issues), so I don't appreciate my integrity being challenged on the rare occasion when I do, all for the sake of a few thousand points (in my case anyway)
Someone understands me! By the end of the entire thing, I just had a completely sour taste in my mouth. I got what I wanted, I suppose (compensation in terms of points/gift cards) and I'll be making a stay at another Hilton portfolio with those points/money, but somehow being called a liar and wasting an hour of your life on the phone takes the charm of staying at the Waldorf Astoria. By the end, I got the sense they just threw money at me to get me to shut up, not because they realized they'd actually screwed up - and I also forgot to mention that they offered me a Be My Guest certificate for a Hampton Inn, then for any Hilton brand portfolio, then for a Hampton Inn, then 20,000 points. Their compensation kept changing, which honestly confirms for me that they either don't want to retain loyal customers or have no idea how to.
DrRodneyMcKay is offline