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Old Feb 5, 17, 8:17 pm
  #20  
Matthew_22
 
Join Date: May 2015
Location: London
Programs: QF Platinum, BA Gold, HH Diamond, Raffles Ambassador
Posts: 152
Originally Posted by DrRodneyMcKay View Post
I must've spent at least an hour on the phone arguing with them and being told that I was lying.
Exactly, this is the part I just can't tolerate, the ample wasted time to resolve simple issues, and then to top it off, being called a liar.

I am certainly not a serial complainer, I think in my 4-5 years of Hilton membership I have complained to Hilton 1-2 times (always about points issues), so I don't appreciate my integrity being challenged on the rare occasion when I do, all for the sake of a few thousand points (in my case anyway)
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