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Old Feb 5, 17, 6:18 pm
  #18  
Flyingboy200
 
Join Date: Oct 2014
Programs: BA Silver, EK Silver, HH Diamond, SPG Gold, Accor Silver
Posts: 93
Customer service from the Diamond desk is now unacceptable, I've had some horrendous issues recently.
After being put on hold on the phone for 47 minutes because my points were not returned from a cancelled reservation, they simply acknowledged they were in a black hole but said there was nothing they could do about it and could not credit the missing 30,000 points back into my account. ( I cancelled within the required timeframe). None of my visa 5,000 points posted. I simply gave up after about 11 emails having been accused of being a liar and they insisted that I had not booked via the app.
Diamond membership simply means nothing today!
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