FlyerTalk Forums - View Single Post - More Lunacy from Diamond Customer Care
View Single Post
Old Feb 5, 17, 2:37 pm
Join Date: Aug 2002
Location: St. Louis, MO
Posts: 1,261
Here's my totally brilliant [email protected] response.

I have 3 stays in 2017. I have received points for all 3. However, my dashboard says that I have 2 stays. After 3 emails back and forth trying to get the third stay credit, I received a reply this morning telling me that I have 3 stays and I need 28 more to requalify for diamond. Of course, the dashboard still says 2 stays, and one needs 30 (not 31) stays to requalify for diamond.

Sometimes, it so sad it makes me laugh.
zachary is offline