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Old Feb 4, 17, 10:21 pm
  #9  
matrixwalker2012
 
Join Date: Oct 2011
Location: LAX
Programs: AAdvantage EXPLAT, Hilton Diamond, SPG/Marriott Gold, IHG Platinum, Citi Exec MC, Amex Plat
Posts: 1,434
Originally Posted by isle-hawg View Post
It appears they just hire folks to read from a script, and avoid the cost of training them. The average FT'er knows more then the chat/e-mail/or Diamond Desk phone reps about the HH program it seems to me.
The sad part is that these days, we'd mostly only be calling them to help resolve complex things that cannot be resolved on the website. And companies are essentially wasting their money even hiring folks and not training them to solve the complex problems.
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