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Old Feb 2, 17, 2:27 am
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,036
Yes, my experience isn't much better.

The 5k for every five stays which was attached to the now finished triple points when booking with the app promo resulted in several emails telling me I wasn't eligible even though I had screenshots of the offer after registering and had sent them in with the original email.

It took me telling them that the points were to be added within forty eight hours or I would be rolling up at their offices at Cadogan Square in Glasgow for an explanation as to why they had not been added.

Apparently the Customer Service team aren't keen on face to face encounters with customers and the points were rather promptly added.

Should not have been as much hassle though and should not have required half a dozen emails of drivel first.
chrism20 is offline