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Old Feb 1, 17, 3:34 pm
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aww3583
 
Join Date: Jul 2013
Location: PNS
Programs: HH Diamond; National EE
Posts: 1,340
More Lunacy from Diamond Customer Care

Earlier today, I emailed Diamond Customer Care about the security and certificate issues with the registration page for the 2,000 Bonus Points per Night promotion.

I politely asked that they forward the info to their IT department.

The response I received was as follows:

Thank you for your inquiry regarding the promotions. We appreciate you taking the time to contact us.

It appears that this particular promotion was only available to a targeted group, and we apologize that we are unable to extend this opportunity to anyone outside of that targeted group.

Hilton HHonors runs several promotions throughout the year, so be sure that the email subscriptions in your account profile are up to date so that you can receive our latest promotional offers.
Ultimately, I was able to register for the promotion and took a screenshot of the confirmation page.

However, the auto response from the Diamond Team, and the fact that it was factually false, is embarrassing and unprofessional.
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