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Old Jan 30, 2017, 9:12 am
  #9  
dinanm3atl
 
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
Originally Posted by sqg13
Route: SEA-ATL
Fare: First (RD)
Status: PM

What Happened: Inbound flight (ATL-SEA) equipment issue at ATL causing delay at SEA for four hours. Bags were loaded onto a different flight without asking for my permission. Due to very late arrival (2am the next day), had to use Uber instead of subway to get to my destination.

Compensation: Received a call offering 10,000 Miles and $25 check to cover Uber, more than one week after I sent out the complaint email.
Time frame is normal. They probably sort through and handle a LOT of complaints/comments. Many of them a huge and gigantic waste of time.
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