FlyerTalk Forums - View Single Post - Have any of the Marco Polo status members here complained to CX
Old Jan 24, 2017, 7:58 am
  #15  
KACommuter
 
Join Date: Dec 2008
Location: Hong Kong
Programs: CX DM
Posts: 1,140
Originally Posted by feh
Well, I was scathing in the recent survey - but I suspect my response would at best get "aggregated" (although I did give permission to pass on my MPC number)
But no, I don't see much changing for those of us who've been loyal customers for over 15 years, but who have usually turned right on boarding.
Unless and until there's a proper clear-out at the top levels of CX, I suspect CX will continue to wane, sadly.
Vote with your wallet. This is one DM who has done so. Of my 6 planned long hauls in J both trans-Pacific and to Europe this year, only 1 is CX, 1 QR, 1 BA, 2 MH with the last TBD. Only 5 years ago it would probably have been 5 CX and 1 BA.
KACommuter is offline