Originally Posted by
Kacee
My question is, are they going to jettison all the HRs and GHs with hordes of conventioneers wearing ID badges on lanyards around their necks ordering buffalo wings in the lobby bar? How does that match with "emotional attachment" from "high end guests"?
And how do HP/HH fit into all of this? Are they going to do a straight swap with SPG . . . HP and HH for Aloft?
Suddenly, Marriott/SPG is looking better and better.
I was reviewing in my head some of my check in experiences, Hyatt Buffalo, Hyatt Tulsa, not to mention the Hyatt Houses and Hyatt places where the front desk agents could 1) not care less about you or what bring you to the hotel 2) barely speak English 3) not be bothered to with additional questions, requests... all the things this CEO is pontificating about seems like a totally different brand/ company. Unless they fire almost every single staff member and hire some seriously well trained personable people with 100 percent devotion to this plan, to implement what this guy is babbling about is utter fantasy.