While it could be very disappointing, especially for someone who has saved up Avios for a once in a lifetime F flight, I can understand that if downgrades need to be made, maybe 241 pax are more vulnerable for the chop than some. However, the story of splitting the couple and not providing downgrade compensation for the companion is just mean to me. Of course some F cabins are over sold so someone has to be moved. It's the way they find a solution that is key here.