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Old Jan 11, 17, 5:35 am
  #14  
submonte
 
Join Date: Apr 2008
Location: Germany, Austria
Programs: IHG Spire Amb, HH Gold, ALL Gold, Bonvoy Gold, WoH, Leaders Club, slh, LH M&M Frequent Traveller
Posts: 1,064
Originally Posted by offerendum View Post
Wrote an email but no answer yet
Got an answer from Morgan Keery, Club Manager. A system error occured and they are working to fix it. He was so nice to call the hotel to make sure I will be treated as Loved member.

Suggest you mail to him ([email protected]) and inform him about your coming stay so he can call the hotel.

As we all have to deal (as far as I am concerned at least) in our companies from time to time with software problems I have no problem with that. The personal service counts! Thank you Morgan, very much appreciated! Will continue with next bookings soon.
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