Originally Posted by
KENNECTED
- Have you spoken with the GM of the property? If so what transpired?
- If no to the above, have you contacted Starwoood Corporate Customer Service, If so what transpired?
- If not to the above, have you gone back to AMEX with your proof? If so what transpired?
Let us know how this turns out.
Thanks. Currently I am working with the Director of Operations for the property. If that doesn't work, I am planning on going to the GM.
I also contacted SPG via Twitter and they had me send in my info as well.
I'll keep you updated, I appreciate the steps you outlined.
UPDATE: I was finally able to get the full amount refunded to my credit card. I also reached out to SPG on Twitter and they gave me 3,000 SPG points as an apology. Water under the bridge now.