FlyerTalk Forums - View Single Post - W Chicago Lakeshore 2007, Chicago, IL [Master Thread]
Old Jan 10, 2017, 11:41 am
  #197  
Single_Flyer
 
Join Date: Oct 2014
Location: SEA
Posts: 2,021
Originally Posted by KENNECTED
  1. Have you spoken with the GM of the property? If so what transpired?
  2. If no to the above, have you contacted Starwoood Corporate Customer Service, If so what transpired?
  3. If not to the above, have you gone back to AMEX with your proof? If so what transpired?
Let us know how this turns out.
Thanks. Currently I am working with the Director of Operations for the property. If that doesn't work, I am planning on going to the GM.

I also contacted SPG via Twitter and they had me send in my info as well.

I'll keep you updated, I appreciate the steps you outlined.

UPDATE: I was finally able to get the full amount refunded to my credit card. I also reached out to SPG on Twitter and they gave me 3,000 SPG points as an apology. Water under the bridge now.

Last edited by Single_Flyer; Jan 13, 2017 at 12:32 am
Single_Flyer is offline