Originally Posted by
KLflyerRalph
How is airBerlin with handling damaged luggage? I have been told to directly contact a third party partner (Dolfi1920) which would assess my claim and maybe repair.
I worked with both Air Berlin and Dolfi on my damaged luggage. Air Berlin offered virtually nothing.....just a very highly depreciated residual value on my bag.
Dolfi was a little bit better, although they never seemed remotely interested in repairing my bag. Only paying off the claim.
Dolfi has a deal with ebags.com, and they offered me a couple of bags as a replacement. That's probably going to be your best bet, unless your credit card company has travel coverage. Many will offer you replacement value on your luggage.