Originally Posted by mczlaw

I had 1K on 77W from HKG-LAX on a flight that goes in about three weeks. This is an AA redemption. AA couldn't move me to 2A or K, claiming both seats were occupied. (I was pretty sure they were simply blocked).

Tried to call CX a couple days ago and punched in option 3 for redemption tix. Waited 15 minutes on hold before hanging up. Called back today, pressed 1 for tix purchased from CX (ooops! finger slipped). Agent answered in about 30 seconds and moved me to 2A with barely a pause. I'll note that the F cabin on my flight is currently empty other than me. Not sure what magic was at work--I didn't ask about the call center where the agent was located--but wanted to pass along the anecdote.

--mcz