Originally Posted by
KARFA
As I already noted, the mistake wasn't the price per se. But as I also noted, I didn't know what the mistake was when I booked, yet I reasonably knew something wasn't right and there was some mistake. I am interested in diego980's answer though.
But the final outcome is that Alitalia is not happy about the price. Do you think they'd argue computer error if the price had another zero in it? Do they cancel the bookings (if there are any) with the 5k EUR surcharge or change them to a more direct way? Highly doubt it. They've just shown gross negligence handling their business and now they're crying wolf when someone exposed it.