FlyerTalk Forums - View Single Post - Held Reservation Canceled
View Single Post
Old Dec 30, 2016, 12:59 pm
  #32  
dciolli
 
Join Date: May 2015
Location: LAX
Programs: AA EXP
Posts: 179
I talked with Web Services, and they confirmed the IP Address as mine. I also validated the time with my browser history. They reiterated that this wasn't automatically canceled by their system.

As I talked with them through the clicks I made, I remembered there was an issue with the reservation. When I checked my list of trips, this itinerary wasn't showing up. I found this odd since every other time I've held a reservation in the past (along with a dummy reservation I made yesterday), it shows up in My Trips with status of "Held through xx/xx/xx".

At that point, I used the Find Reservation link with my record locator. It found my itinerary and then it showed up in My Trips with status of Held. Since I thought it was fixed, I didn't think twice and proceeded to check a different record. There is no way I cancelled this as it would have prompted me to confirm my selection in the second screen. Clearly something got screwed up in their system at this point, so I recommeded they report this internally. I work in IT, and it seems lIke I stumbled across a bug.

Since the fare no longer exists, they said there is nothing they can do right now. I already found a different fare on AS out of Burbank around the same price that works better for me, so I'm not pursuing this any further with AA.

Thanks for all your help!
dciolli is offline