I finished this year with Top Tier status with both DL & AA but have never flown on UA.
My brother has a UA award ticket PDX-ORD-PEK-BKK and just flew UA Polaris First ORD-PEK and had a 3.5hr layover to catch an Air China PEK-BKK flight.
The ORD-PEK FLIGHT arrived on time but Air China said UA never reserved the seats on the PEK-BKK leg that has now departed and he has spent hours on the phone with UA and in person with Air China's people and he tells me nobody is taking accountability or trying to help him get to BKK.
Sorry I don't have many other details as I just arrived myself in BKK on a different airline.
It it sounds like he isn't getting anywhere until tomorrow, which completely throws off our next flight on a different airline to Chiangmai.
Not the best way to start our two-week vacation.
Csn anyone offer any any guidance here? Will he be owed any compensation/mileage refund/etc?
