Originally Posted by
dciolli
Yes, I held it at 11:00am yesterday but the email states it's held until 11:59pm tonight. However, I understand your point about guaranteeing it for 24 hours. I've done this process numerous times and it's the first I've had this problem.
Fortunately, the reservation is a few months out, so hopefully the fare will come back down. It's really frustrating that AA's system is showing that I canceled it, which I can say with 100% certainty didn't happen.
To be sure, if the flight was booked at 11.00a, the 24 hour time window is closed at 11.00a the following morning or am I missing something here? Irrespective of what the email indicates, 24 hours is 24 hours.
I think you risked it by believing the email without calling to verify the time, although it most likely could have been the local time from where the email was sent possibly which was not your time zone?
Hopefully you can find something other which suits you, sorry you lost it initially.
Have a good trip.