Old Dec 24, 16, 7:02 am
  #286  
nicolas75
 
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM LTP| Emirates Gold |InterContinental Spire RA |A Club Gold |AMEX Plat| Visa Plat |Hertz P
Posts: 8,623
InterContinental Berlin

What is your IHG Rewards Club status?
Spire Royal Ambassador

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, even if I experienced small issues

Which room did you book and which upgrade did you receive?
Booked cheapest room + club paid at check-in, and received a junior suite on the Eastern wing.

How are the rooms?
Around 45sqm

More a suite than junior suite
Warm contemporary interior design.
One room with sofa and desk. iPhone dock. Tassimo coffee machine.

Bedroom with very comfortable bed.
Nice bathroom with bathtub and separate shower. Agraria amenities

2 flat screen television sets with large selection of international channels

Very quiet
View over the city.


How is the exec. lounge?
Great staff and very pleasant atmosphere.

Very good breakfast options
Food all the day long.
Evening hot options (including on week-ends).

The bar/coffee section has been modified with bar tables and stools, so that people can have a drink and keep the "restaurant" part more quiet

What was good and what was bad?

GOOD
- Elegant décor
- Very pleasant indoor pool and spa
- Bicycles can be rented

BAD
- I received a phone call prior to check-in to inform me that I could not have access to the club lounge, despite paying for it, as the hotel was full. I was badly suprised to receive such phone call, as my reservation was made one month in advance. At reception, I finally get club access (and was even more suprised to see no more than 10 guests in the club lounge).
- I experienced some maintenance issues in the room (shower full of tartar, lamp which was not working, one of the television set which was not working properly).
- I was waiting in the club lounge for my room to be ready (but no one came to inform me that it was ready, and bag was not delivered to the room as convinced: when I asked where was my bad, I received a surprising answer: where did you store it?!)

I had a phone call with Hotel GM, who took time to listen to the issues I experienced during my stay, and I am quite sure I would not experience them next time.

Value for $ or IHG Rewards Club Points? Would you return?
Yes, definitely

Pictures of the hotel

Pisctures of Berlin
nicolas75 is offline