Originally Posted by
xLuther
Spell check does not work in AC email complaint form, you probably should try it before making smug comments.
The complaint form is a poorly written piece of code, it's a piece of crap. It also times out after 30 mins , so after digging up all flight information, filling out form exactly, you get very little time to review. In addition if you for example, leave a space in your postal code ( as it is written correctly in Canada ) it rejects the form.
It's clear they did read it in any case. Time to escalate or move on.
Far from being smug, I was offering some friendly advice. I've had cause to make similar requests to AC in the past, and they have unfailingly replied in a timely and positive manner, whether in-person, or via their electronic feedback channels. I'm sure a neutral explanation of my grievance helped my case. Of course, you're free to take or ignore any advice offered by members of a public forum to which you've posted your personal correspondence.
If spell check isn't featured within the form in question, have you tried a) writing your request in a word processing document and pasting it into the AC form after checking for errors, or b) asking your mum to type it for you?