Originally Posted by
CZAMFlyer
Maybe this shouldn't be the case, but I do know that many corporate customer relations departments tend to view poorly-written complaints with less urgency than with a simple, direct, well-crafted request. Is the above email from the OP a direct cut 'n paste of the actual email sent to AC? If so, my cursory review spotted no fewer than nine spelling errors (all of which would have been identified by a spell check) plus several grammatical and punctuation miscues layered on top.
Sgt. Joe Friday's advice is as relevant today as it was 60 years ago: just the facts, ma'am.
Spell check does not work in AC email complaint form, you probably should try it before making smug comments.
The complaint form is a poorly written piece of code, it's a piece of crap. It also times out after 30 mins , so after digging up all flight information, filling out form exactly, you get very little time to review. In addition if you for example, leave a space in your postal code ( as it is written correctly in Canada ) it rejects the form.
It's clear they did not read it in any case. Time to escalate or move on.