FlyerTalk Forums - View Single Post - disappointed in spg plat customer service
Old Dec 21, 2016, 8:53 pm
  #11  
MSPeconomist
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,327
IME the qualify of Plat Concierge service decreased very noticeably when Ambassador level was first created as an experiment and then enlarged to include everyone over 100 nights (and a few that didn't have 100 nights or no longer did 100 nights). It seemed to me that all of the good Plat Concierges were becoming Ambassadors, although they might just have been leaving when they perceived that Ambassadors had the more promising and interesting jobs.
MSPeconomist is offline