Originally Posted by
controller1
I assumed by stating "SPG Platinum Customer Service" OP was referring to the SPG Platinum Concierge which is (or should I say previously was) a stated benefit of being SPG Platinum Preferred. I added the parenthetical because I just checked and I no longer see Platinum Concierge as a stated benefit.
SPG Platinum Concierge, when it existed, was just a glorified name for SPG Platinum reservation agent.
What OP expected was SPG Platinum Ambassador Service which he didn't have.