Originally Posted by
Starwood Lurker IV
Hi arthur -- flyer wanna be,
We would like to clarify that our Platinum service and SPG customer service associates do not have the rights to advise the hotel to make any changes to the availability of the rooms online.
We have also dropped you a private message if you would require any further assistance.
Chua Chie Ling | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
if you wanted to take this conversation offline, i'm happy to do so, but all the other clarification completely missed my point and warrants a public response:
yes, i am now aware of how little y'all can do.
i never said the spg staff made or ordered the hotels to do anything about their availability, so your clarification is... unnecessary.
what is certain is that contacting spg plat did not help me out at all. in fact, i now have less options. i ended up having to research both hotels and to piece my trip together.
what i wanted, all along, was for the properties to let me know what options do they have for 5 people for a 1 night stay. since no email option was available online, i had to go through you lot. in fact, in my correspondence i left contact info for the hotels to contact me. and what i received in response, was 'here's their contact info, write them yourself.' that might have been the correct response if we are talking about some airport four points, but to tell me that y'all contacted two japanese ski resorts and both their responses is for me to email them to ask the question? is that more or less likely than the spg plat staff not following through? i will have to think that one through.
yes, i am also aware that at least 2 starwood representatives (the online staff and you) did not understand what i needed, so either i need to learn to communicate better or find another hotel chain to go to. heck, what's lifetime status on a program that got bought out anyways.... thanks for making the transition to marriott/hilton that much easier.
bottom line for spg is this: i'm still staying at one of the properties but now booked under much more affordable options since i had to do the research find find better deals. i will now be staying at the property with a much more critical eye. this thread is now on the internet. it's just one voice but it is a knock on your program for anyone who bothered to read this.