In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Forgot to Cancel my Reservation, Someone Drove as Me
I was supposed to go to Kansas City two weeks ago. I had to cancel the trip last minute when I got stuck at work. I canceled my flights and meant to cancel my car but I think now I forgot. Last week I got a call from Hertz that I'd never returned my rental. I called back and was told the call was made to me in error. Today I got an email from Hertz with my e-mail statement of charges. Apparently they think I picked up a Hyundai Sonata at 12:30 PM Friday the 18th and brought it back Saturday the 19th after putting 473 miles on it. I was even thanked for using Express Return. Why the email only got to me today I don't know.
After calling Hertz they looked into it and reversed the charge thankfully but I wonder how someone was able to get the car out without them verifying they weren't me.