Originally Posted by
headingwest
As one BA employee said on another thread, the passengers will moan at first, but they'll soon get used to it!
By definition, the ones that stay are the ones who "get used to it". It does not follow from this that everybody gets used to it. Some go elsewhere.
Paying less for employees and training will ultimately mean more profits.
Not necessarily. If the lower level of quality of service results in some customers going elsewhere and/or affects your ability to charge as much or more as other carriers, then it is not necessarily the case that the ultimate outcome, other than in the short term, is higher profits. It depends on the balance between what you lose, if anything, and what you save.