Expecting disappointment, I was pleasantly surprised by Agent actions in Miami
First off I despise AA.. Terrible customer service, and all in all not a good airline.. Unfortunately I have to fly them over 100K a year (Sans AA Status)
So yesterday I'm in the MIA Admirals Club awaiting a flight to Cancun.. It shows as delayed.. So I relax a bit more.. I get a call from a Miami number.. It's the gate agent telling me the flight is loaded and they are waiting on me. Very friendly manner and whatnot. So I rushed to the gate, and the gentleman reopened the door and escorted me onto the plane.. I have to say I am blown away! I didn't get his name, but I will be writing a compliment to AA right away. I'm totally impressed! Don't know what happened with the delay?
What a class act guy.. In Miami of all places!