FlyerTalk Forums - View Single Post - Please help. On LAX-HKG now And About to miss connection in HKG
Old Nov 21, 16, 4:51 pm
FlyerTalk Evangelist
Join Date: May 2002
Location: NYC, USA
Programs: AA EXP 3MM, Lifetime Platinum, SPG Gold, MR Gold, HH Gold
Posts: 10,453
Originally Posted by 355F1 View Post
I'm assuming AA doesn't have staff or a lounge at HKG...

Correct. Most ground staff (CSA and PSR) functions are performed by a third-party contractor (the ladies who wear the peach-colored uniforms). However, there are a couple of directly-employed AA ground staff at HKG, mostly for CK and supervisory functions. Look for them as you deplane--wearing dark suits and AA/OW lanyards around their necks. They might be able to help you figure out the connection.

If you try at the CX lounges, expect sympathy but not much in the way of actual help. CX lounge receptionists do not really handle much in the realm of ticketing or reaccommodation, and definitely not on a ticket issued by AA. (For example, it is a big deal for them to do even just a seat change on a CX metal flight.)
ESpen36 is offline